PeakView supports enterprises, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. We work in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap.  PeakView’s mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.

OUR MISSION

It starts with trust and accountability. We build and sustain trust through our Differentiated Approach. We ensure our clients are competently represented at every touchpoint of the process – from due diligence, technology selection, contracting and pricing negotiation, all the way through to successful implementation and ongoing life-cycle management.

It’s about challenging expectations and working in partnership with our clients’ to sponsor Executives and their IT, Procurement, and Finance teams to clearly define your goals and create the project roadmap.

DIFFERENTIATED APPROACH

WHO WE ARE

THE FOUNDERS
KEN SMITH
CEO

Ken’s solid reputation, hands-on style, deep industry relationships and extensive carrier knowledge, enables him to serve PeakView’s clients in a manner that delivers optimal results.

His background includes leadership roles with companies such as AT&T, MCI, and Integra as an Executive Vice President and Officer.

EXPERIENCE:

25 years leadership experience in the telecommunications industry

CONTACT:
ADAM RENNERT
PRESIDENT

With his broad experience across multiple areas of the business, Adam is able to assist his customers in not only designing the right solution at the best value but ensuring a seamless implementation experience.

His background includes leadership roles with companies such as CenturyLink, Integra, and ShoreTel.

EXPERIENCE:

20 years in technology working in sales, sales engineering, product management and post-sales support

CONTACT:
THIS BALANCED APPROACH IS CORE TO WHAT MAKES PEAKVIEW THE
RIGHT CHOICE FOR BUSINESSES OF ALL SIZES.

OUR TEAM

Deborah Choy

Information Technology & Solutions Consultant

Deborah joins PeakView with over 20 years of experience working in both the financial and telecommunications industries. As a proven sales professional, Deborah has supported large enterprise client accounts in clarifying, selecting and implementing their business and technology strategies. Her extreme attention to detail, broad knowledge and practical application of services across a wide array of requirements, brings a valued skill set to PeakView and our clients. Whether working with frontline employees at the execution level, or senior executives developing strategy, Deborah's consultative approach consistently delivers measurable benefits. Any client who has ever worked with Deborah appreciates her candor, intellect, creativity and contagious energy, as she delivers on her commitments. PeakView is thrilled to have her on our team.

Major Skinner

Senior Technology Consultant

Major has over 20 years experience in the technology industry, with proven success across a broad spectrum of disciplines. Whether it’s supporting data and voice networking equipment, unified communications, cloud services, wireless, datacenter, conferencing or complex data networks, Major has done it all and brings that expertise to our client’s benefit. Most recently, Major supported accounts with both national and global presence by developing creative solutions, negotiating the best pricing and terms and overseeing the implementation of those networks. His relationships in the industry and knowledge of service providers, ensures that the right solution is presented every time and is custom tailored to the unique client requirements. PeakView is excited to have Major on our team and this greatly supports our continued expansion and rapid growth in the West Coast markets.

Katherine Rennert

Regional Director, Client Development

Katherine has over 14 years in the industry as a successful Account Executive at CenturyLink (formerly Qwest) and AT&T. In recent years, she has been an independent Solution Provider utilizing her customer-focused approach to provide innovative solutions for her clients, while ensuring the best value and uncompromised customer service. Katherine’s experience lends particular value to PeakView as it relates to our expanding practice with our key global service providers. Client advocacy and customer service is a cornerstone of PeakView’s business model and Katherine exemplifies those qualities with every client engagement. Katherine is a key contributor to our rapid growth and national expansion, and PeakView is fortunate to have someone with her experience.

Scott Townsend

Senior Technology & Solutions Consultant

Scott is an experienced professional with more than 20 years of owning and operating his own consulting firms, and leading sales and engineering organizations for large telecom companies. His unique blend of business acumen, sharpened by several start-ups, combined with his technical expertise, brings significant benefits to his clients. His background spans across multiple technology verticals and business segments of; State and Federal government, Mid to Large Enterprise and Education. Scott is a true consultant in every regard, who uses his abilities to deliver a thoughtful and successful outcome for his clients. PeakView is fortunate to have him on our team supporting our business partners and clients in the Midwest.

Nancy Nevalsky

IT Solutions Consultant

Nancy has over 20 years of experience in the telecommunications and IT outsourcing industries. Her expertise spans many areas, including pre- and post-sales, solutions engineering, implementation, management, and data center operations. Her work has helped customers to align IT infrastructure with their specific business requirements. She has worked with companies to enable technologies, helping them evolve at every stage, from inception to becoming the world's largest Social Media and eCommerce icons. Nancy’s ability to parse complex requirements into optimal strategic and actionable components delivers measurable results for our clients.

Jim Downing

Solutions Engineer

Jim has extensive experience in the technology industry having held positions in Sales, Marketing, Business Development and Engineering. Whether working as an individual contributor or supporting organizations in a leadership role, the benefits delivered by Jim to both internal and external clients is invaluable. His creativity and attention to detail in designing networks to support complex data and voice requirements ensures that our clients receive the best-recommended solution. Jim’s expertise in Unified Communications, Virtualization and Cloud enabled solutions, lends particular benefit as the industry continues to quickly migrate to more advanced technologies. Jim is located in Denver, Colorado and PeakView is pleased to have someone of his talent and commitment as we grow our business and support our sales associates and clients.

Nicole Reeves

Client Account Manager

Nicole is an accomplished professional whose style reinforces PeakView’s consultative approach in supporting our clients. Her ability to actively listen and leverage her technical, operational, and executive resources ensures that her clients receive the support they need. Her detail-oriented approach and background in project management, inventory, and contract management, along with her ability to manage carrier relationships, delivers measurable value to our clients. Nicole’s passion for client advocacy is key to her consistent success, and makes her a great addition to the PeakView team.

Lisa Smith

Director of Finance & Operations

Lisa oversees the operational and financial requirements for PeakView, which includes managing our service provider relationships, commissioning platform, new employee orientation, training and corporate finances. Her telecommunications background began at Broadwing (later acquired by Level 3), and spans across multiple disciplines of; order and project management, customer care, sales support, CRM integration, finance and she most recently managed international logistics and sales operations for Paulaner HP USA. Lisa’s attention to detail and process oriented approach contributes greatly to managing PeakView’s rapid growth.

Rachael Rennert

Account Executive & Mobility Specialist

Rachael comes to us with experience in various segments of the telecommunications industry. She began her telecom career as a research contractor for the Federal Communications Commission. After earning her MBA, Rachael moved to a managerial position in Access Cost Management for MCI (now Verizon). Rachael then moved into telecom equity research as an analyst for Gerard Klauer Mattison (now BMO Capital Markets), followed by a related role at Fitch Ratings, as an Associate Director, Corporate Finance, where she conducted corporate credit analysis on various companies in the telecommunications and technology sectors. Rachael's unique blend of telecom knowledge is a great asset to the PeakView team and our clients.

Jeff Johnson

Senior Security Consultant

With over 22 years in Information Technology & Security leadership roles, Mr. Johnson brings experience across a broad set of domains including Networking, Network Security, Cyber Defense, Identity & Access Management, Vulnerability & Threat Management, End-Point & Data Security, Cloud and Mobile Security. Most recently, he led the Information Security function at a Fortune 500 retailer, developing and executing against a board-sponsored $100M+ 5-year plan. He led a 70+ person team to build new and transform existing security services, then worked hand-in-hand with those resources to deploy solutions, develop security policies, management processes, and incident response plans to mitigate the risks of a successful data breach.

Heidi Romans

Client Account Manager

Heidi brings to PeakView a relentless commitment to supporting both our clients and consultants. Her meticulous and detail-oriented approach ensures that scheduled projects and due dates are delivered accurately and on-time. Heidi is experienced in managing large, complex projects, as well as supporting multi-faceted client engagements; and this combination will deliver measurable benefits to PeakView’s customers. Whether it’s managing service installations, conducting inventory audits, creatively solving for a customer’s evolving technology requirements, or simply providing general ongoing service and support, her organizational skills are second to none. Heidi is a true customer advocate and PeakView is delighted to have her as part of our growing team.

Erich Fouse

Strategic Accounts Manager

Erich brings over 20 years of sales and enterprise customer support experience. His expertise spans multiple technologies, including UCaaS and CCaaS platforms, next generation security solutions, layer 2 and 3 network services, colocation, and cloud deployments. He skillfully adapts to the dynamic nature of technology, and adeptly provides support to our clients by understanding their business goals and aligning them with the appropriate technology to achieve optimal results.

Stanton Smith

Manager, Sales Operations

Stanton has extensive expertise in strategic pricing, operational reporting, and contract terms and conditions. He provides critical account support to meet our clients’ specialized needs. Stanton’s experience, combined with his ability to analyze and interpret data, equips clients with the information they need to make sound decisions. His knowledge of industry price-points across a myriad of products helps ensure PeakView’s ability to secure competitive pricing and terms for our clients.

Dave Wardle

Senior Security Consultant

Dave brings to PeakView 25+ years in Information Technology & Security, with over 20 years of consulting in the Retail, High Tech, Service Provider, Finance and Hospitality sectors. His background is in large scale Networking, Network Security infrastructure, Data Center build and migration. Mr. Wardle has experience across the full IT infrastructure lifecycle, including: Conceptual Architecture, Product Evaluation, and Roadmapping, Program Management and Technical Team Leadership, Design, Engineering, hands-on Delivery, Operational Transition, Support, and Complex Troubleshooting.

Pete Kinkead

Senior Security Consultant

Pete has 18+ years in Information Technology & Security, with time spent equally in consulting and full-time management roles. Mr. Kinkead’s consulting experience brings the depth of technical solutions and business environments, while the management roles provide a deep understanding of the real challenges facing IT management. Mr. Kinkead’s background is in Networking and Network Security, but his experience spans the full IT infrastructure management, Help Desk, and Desktop support services. He’s delivered solutions at companies ranging from regional health care providers to international Fortune 50 financial and pharmaceutical clients, but his primary expertise is in retail, with 10 years of roles in retail IT.

Janie Kidd

Sales Support Specialist

Janie comes to PeakView after a highly successful 20-year career with AT&T. Her experience spans across technical, sales and sales support disciplines, as well as managing the engagement process from proposal to implementation. Additionally, her proven track record of supporting the unique demands of a diverse client base across small business, large enterprise and international customers, ensures that all details are covered and client satisfaction is achieved. PeakView is fortunate to have Janie on the team and welcomes the positive impact and value she brings to our clients and accounts executives.

WHERE WE SERVE

With experts all over the country, our clients and solutions are not limited by geography.

NEWS & EVENTS

Teleopti and PeakView enable exceptional customer experiences with new partnership

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Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center.

PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. Teleopti WFM Cloud delivers a functionality-rich platform while seamlessly integrating with leading Cloud Contact Center solutions for workforce forecasting, scheduling and management that’s accurate and efficient. Jointly, they bring an unparalleled solution and remarkable customer experience opportunities to their customers.

“Teleopti’s Workforce Management solution is among the best in the industry. This partnership empowers us in our mission to provide superior solutions to our clients, especially in the Cloud Contact Center space. We look forward to continued, accelerated growth and success as a result of this partnership,” said Adam Rennert, President and Co-Founder of PeakView.

With the IT landscape transforming at lightning speed, contact centers must keep up to remain competitive. By leveraging cloud-based applications, unmatched efficiencies, flexibility and scalability are gained, as well as the richest features and the latest functionality. With this new partnership, customers will have more options to address their specific need, leveraging PeakView’s expertise in the Cloud Contact Center space and solution consulting.

“I couldn’t be more excited to partner with PeakView, they are undisputed Contact Center experts in the industry. Both Teleopti and PeakView are focused on helping organizations optimize their customer service delivery and both are well known for having the highest customer satisfaction in the industry,” said Rob Clarke, VP of North America Sales at Teleopti. “There couldn’t be a more perfect fit.”

Learn more at www.peakviewco.com and www.teleopti.com

PeakView Partners with Bright Pattern

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PeakView and Bright Pattern have entered into a strategic partnership that expands Bright Pattern’s reach into enterprise markets and deepens PeakView’s portfolio of leading Cloud Contact Center providers. Bright Pattern provides a simple yet powerful cloud contact center solution that aims to revolutionize the way that fast, easy and feature rich omnichannel customer service is delivered. They invest heavily in research and development to bring unique innovations that empower mid- and enterprise-size businesses to deliver great customer experience across all communications and messaging channels, faster and easier than ever before.

“Our partnership with Bright Pattern will further enable us to provide top-tier Cloud Contact Center solutions to our clients. Their innovation within this fast-growing space has allowed for Bright Pattern to emerge as a leading visionary within the industry,” said Adam Rennert, President and Co-Founder of PeakView.

“We are thrilled to be partnering with PeakView to help them in their effort to consistently deliver superior customer service,” said Brian Hays, SVP of Global Sales at Bright Pattern. “PeakView has been able to build trust among top brands with a differentiated approach through due diligence, technology selection, contracting and pricing negotiation, and on-going management. By utilizing the Bright Pattern platform, PeakView will be able to take customer experience to the next level and digitally revolutionize customer communications.”

With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers a true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots.  The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Learn more at www.peakviewco.com and www.brightpattern.com