Cloud Unified Communications

As business needs evolve and the complexities of running a business continually change, you need a communications platform that provides powerful enterprise-class functionality, is secure, scales and delivers value back to you with strong ROI. Now, unified communications as-as-service (UCaaS) is available, meeting your communications needs through the cloud while providing all of the functionality of a traditional PBX. You get all of benefits of a cloud offering – mobility, instant feature enhancements, the latest IP telephony technology, and collaboration tools that improve productivity – with the peace of mind that comes from a fully managed solution supported by a redundant platform ensuring your business is always on.

As these cloud-based services are quickly evolving, there are an array of cloud providers, making it difficult to know true differentiators and which solution best fits your specific needs. PeakView’s founders have a deep expertise in the UC vertical. We worked on the first UC concepts in the 90’s, partnering with large UC Value Added Resellers. Our experience will help ensure you are choosing the right provider with the right technology that meets your technical, feature and economic goals and supports future demand.

Key Providers: RingCentral, 8×8, ShoreTel Cloud, Fuze, Vonage Business, Fathom Voice (SharpenCX)

CASE STUDY

American Consumer Goods Company
THE NEED:

Define requirements and source a replacement for an existing hardware-based contact center platform (Avaya), and deploy a company-wide Hosted Unified Communications solution. They also needed to improve reporting capabilities, providing actionable metrics so to optimize customer service and facilitating orders.

THE SOLUTION:

We conducted a comprehensive search for the ideal Cloud Contact Center provider and successfully deployed the solution across multiple contact centers. The Hosted UC solution was then deployed globally in over 10 countries, supporting EMEA, APAC and the U.S.

RELEVANT STATISTICS:

Maintained cost neutrality, while expanding capabilities.

THE RESULT:

PeakView substantially improved their reporting and technology, while delivering a real-time, scalable solution that ubiquitously supports both Corporate and Contact Center users.