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Your trusted cloud contact center advisor

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PeakView’s Expertise Enables and Facilitates Your Transition

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Get the Most Out of Your Contact Center

We manage the vendor selection process so you can focus on what makes you grow.

Our advisors enable your company to quickly find the right solution that is tailored to your needs and will evolve with your business. From traditional voice communication through chat, SMS, and other digital interactions, these software solutions are nimble to meet ever-changing client demands.

Explore Our Solutions

Our Solutions

Cloud Contact Center

A Cloud Contact Center platform (CCaaS) is at the core of delivering exceptional customer experiences. It enables companies to build a foundation of engagement with their customers and quickly adjust to meet their ever-changing needs. Key elements of any cloud contact center include both voice and digital communications, along with analytics, knowledge base, workforce optimization, gamification, case management, and leveraging AI capabilities.

Our Solutions

Unified Communications

A Unified Communications (UC) Platform is core for ensuring seamless collaboration and communication across departments, as well as to external stakeholders.  UC encompasses traditional voice communications combined with video, chat, and other collaboration tools.  Whether UC is deployed solely for corporate users, or combined with your call center operations, you’ll achieve a streamlined and efficient engagement platform.

Our Solutions

Data Network and Infrastructure

Data Network and Infrastructure is, and will continue to remain, a core foundation for delivering Call Center, Unified Communications, and other mission-critical applications reliably and securely across your enterprise. Whether your applications are completely cloud-enabled, in a traditional datacenter, or in a hybrid environment, choosing the provider who can ensure high-quality services that reach your enterprise is foundational to delivering your clients and employees the tools to be successful.

Our Process


Understanding Requirements, Current State, and Goals

  • Interview key stakeholders across all functional areas
  • Identify current provider(s), contract status, pricing, terms, budgets
  • Document current technology deployed: features, functionality, integrations
  • Document desired use-cases and user profiles

Define Project Scope, Document Requirements, Implement Bid Process

  • Define timeline and complete comprehensive requirements document or RFI/RFP
  • Define eligible providers based on requirements, manage demos, document capabilities
  • Create ROI/TCO financial model
  • Utilize scorecards, rank and select the finalists

Contracting, Ordering, Implementation, and Ongoing Management

  • Select provider, negotiate final contractual terms and pricing, complete ROI/TCO model
  • Define project management and implementation timeline, assign project team
  • Ongoing client support and education, vendor advocacy and engagement

Deliver Exceptional Customer Experiences

Our cloud contact center experts can help you manage vendor selection with a proven, data-driven process to find the best solution for your business.

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