PeakView – Cloud Contact Center

Cloud Contact Center Expertise

We Help You Maneuver Through the Selection Process

Differentiated Approach

We Listen, Then Design The Best Solution

Distinguished Results

We Assess, Then Update For Your Success

Strengthened Capabilities

Cultivating The Best Partnerships With You In Mind

THE RIGHT SERVICE, THE BEST SOLUTION.

PeakView delivers a customized service experience, curating the best cloud contact center solutions at zero cost to our clients.

RESPONSIVE ADVOCACY

Team members average 20+ years experience in the technology industry

Robust and experienced Executive Leadership

Dedicated Resources (Project Manager/Account Manager/Engineering/Etc)

C-Level Vendor Relationships

COMPREHENSIVE SERVICE

Providers recognize our industry insights and knowledge

Leverage representation to do the right thing, not the expensive solution

We do the early and detailed legwork of the new services and projects

Constructively disruptive with existing vendor relationships

INTEGRATED SOLUTIONS

Facilitate contract management,
invoice audits

Vet new technology, support,
and inform negotiations

Ensure market competitive rates and terms, maximize leverage between providers

We are additive, integrating
with your existing team

LEARN MORE ABOUT US

“PeakView's engagement as an integrated part of The Honest Company's team, was invaluable and led to significant improvements in every technology area, most notably in moving from a legacy hardware-based solution, to a Cloud solution for our Contact Center. They led the process from the early stages of defining requirements, all the way through negotiating contractual terms and managing a successful implementation.”
THE HONEST COMPANY

“Our leadership team has over 100 years of combined experience in the BPO space, having worked with hundreds of organizations... PeakView is hands down the best partner group we have ever worked with. They have immersed themselves in understanding our business and provided an unparalleled level of customer service, knowledge and flexibility in assuring our company’s business needs, and that of our clients, are met at the highest levels. As Unbridled Connect has grown, PeakView has been with us every step of the way, ensuring that we are primed for continued, smart, growth.”
Unbridled Connect, LLCMark Zahringer, Managing Partner/COO

“Our partnership with PeakView came at an important time for Plexus Worldwide. We needed help managing our intense growth while streamlining our operations. PeakView's expertise in the technology landscape helped us execute to expand our cloud contact center footprint. They also helped us move to a flexible computing platform for our e-Commerce site. PeakView took the time to understand our business initiatives and culture before creating any solutions. We consider them an extension of our team not just a technology partner. ”
Plexus WorldWideMike Green, CIO