Startup Preparing to Go Public

The Need:

The client was a fast-growing startup whose market value grew from $50M to over $3B in less than 3 years. With that growth in value came exponential growth in personnel, and global geographic expansion. The current Unified Communications system could no longer handle their needs and was causing significant challenges to keep up with the business.

The Solution:

PeakView was engaged to analyze the market, document the business needs for today, as well as a projected 3-year plan, and determine which providers would be the best fit.

The Result:

After a 4-month evaluation process, a solution was chosen and deployed across 1,500 employees globally in just 66 days. PeakView also performed similar process and project engagements for their contact center and continues to provide consulting and support for their global data network.

Deliver Exceptional Customer Experiences

Our cloud contact center experts can help you manage the selection process and find the best solution for your business.

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