PeakView supports enterprises, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. We work in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap.  PeakView’s mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.


It starts with trust and accountability. We build and sustain trust through our Differentiated Approach. We ensure our clients are competently represented at every touchpoint of the process – from due diligence, technology selection, contracting and pricing negotiation, all the way through to successful implementation and ongoing life-cycle management.

It’s about challenging expectations and working in partnership with our clients to sponsor Executives and their IT, Procurement, and Finance teams to clearly define your goals and create the project roadmap.




Ken’s solid reputation, hands-on style, deep industry relationships and extensive carrier knowledge, enables him to serve PeakView’s clients in a manner that delivers optimal results.

His background includes leadership roles with companies such as AT&T, MCI, and Integra as an Executive Vice President and Officer.


25 years leadership experience in the telecommunications industry


With his broad experience across multiple areas of the business, Adam is able to assist his customers in not only designing the right solution at the best value but ensuring a seamless implementation experience.

His background includes leadership roles with companies such as CenturyLink, Integra, and ShoreTel.


20 years in technology working in sales, sales engineering, product management and post-sales support



Deborah Choy

Information Technology & Solutions Consultant

Deborah joins PeakView with over 20 years of experience working in both the financial and telecommunications industries. As a proven sales professional, Deborah has supported large enterprise client accounts in clarifying, selecting and implementing their business and technology strategies. Her extreme attention to detail, broad knowledge and practical application of services across a wide array of requirements, brings a valued skill set to PeakView and our clients. Whether working with frontline employees at the execution level, or senior executives developing strategy, Deborah's consultative approach consistently delivers measurable benefits. Any client who has ever worked with Deborah appreciates her candor, intellect, creativity and contagious energy, as she delivers on her commitments. PeakView is thrilled to have her on our team.

Major Skinner

Senior Technology Consultant

Major has over 20 years experience in the technology industry, with proven success across a broad spectrum of disciplines. Whether it’s supporting data and voice networking equipment, unified communications, cloud services, wireless, datacenter, conferencing or complex data networks, Major has done it all and brings that expertise to our client’s benefit. Most recently, Major supported accounts with both national and global presence by developing creative solutions, negotiating the best pricing and terms and overseeing the implementation of those networks. His relationships in the industry and knowledge of service providers, ensures that the right solution is presented every time and is custom tailored to the unique client requirements. PeakView is excited to have Major on our team and this greatly supports our continued expansion and rapid growth in the West Coast markets.

Katherine Rennert

Regional Director, Client Development

Katherine has over 14 years in the industry as a successful Account Executive at CenturyLink (formerly Qwest) and AT&T. In recent years, she has been an independent Solution Provider utilizing her customer-focused approach to provide innovative solutions for her clients, while ensuring the best value and uncompromised customer service. Katherine’s experience lends particular value to PeakView as it relates to our expanding practice with our key global service providers. Client advocacy and customer service is a cornerstone of PeakView’s business model and Katherine exemplifies those qualities with every client engagement. Katherine is a key contributor to our rapid growth and national expansion, and PeakView is fortunate to have someone with her experience.

Scott Townsend

Senior Technology & Solutions Consultant

Scott is an experienced professional with more than 20 years of owning and operating his own consulting firms, and leading sales and engineering organizations for large telecom companies. His unique blend of business acumen, sharpened by several start-ups, combined with his technical expertise, brings significant benefits to his clients. His background spans across multiple technology verticals and business segments of; State and Federal government, Mid to Large Enterprise and Education. Scott is a true consultant in every regard, who uses his abilities to deliver a thoughtful and successful outcome for his clients. PeakView is fortunate to have him on our team supporting our business partners and clients in the Midwest.

Nancy Nevalsky

IT Solutions Consultant

Nancy has over 20 years of experience in the telecommunications and IT outsourcing industries. Her expertise spans many areas, including pre- and post-sales, solutions engineering, implementation, management, and data center operations. Her work has helped customers to align IT infrastructure with their specific business requirements. She has worked with companies to enable technologies, helping them evolve at every stage, from inception to becoming the world's largest Social Media and eCommerce icons. Nancy’s ability to parse complex requirements into optimal strategic and actionable components delivers measurable results for our clients.

Jim Downing

Solutions Engineer

Jim has extensive experience in the technology industry having held positions in Sales, Marketing, Business Development and Engineering. Whether working as an individual contributor or supporting organizations in a leadership role, the benefits delivered by Jim to both internal and external clients is invaluable. His creativity and attention to detail in designing networks to support complex data and voice requirements ensures that our clients receive the best-recommended solution. Jim’s expertise in Unified Communications, Virtualization and Cloud enabled solutions, lends particular benefit as the industry continues to quickly migrate to more advanced technologies. Jim is located in Denver, Colorado and PeakView is pleased to have someone of his talent and commitment as we grow our business and support our sales associates and clients.

Heidi Romans

Client Account Manager

Heidi brings to PeakView a relentless commitment to supporting both our clients and consultants. Her meticulous and detail-oriented approach ensures that scheduled projects and due dates are delivered accurately and on-time. Heidi is experienced in managing large, complex projects, as well as supporting multi-faceted client engagements; and this combination will deliver measurable benefits to PeakView’s customers. Whether it’s managing service installations, conducting inventory audits, creatively solving for a customer’s evolving technology requirements, or simply providing general ongoing service and support, her organizational skills are second to none. Heidi is a true customer advocate and PeakView is delighted to have her as part of our growing team.

Lisa Smith

Director of Finance & Operations

Lisa oversees the operational and financial requirements for PeakView, which includes managing our service provider relationships, commissioning platform, new employee orientation, training and corporate finances. Her telecommunications background began at Broadwing (later acquired by Level 3), and spans across multiple disciplines of; order and project management, customer care, sales support, CRM integration, finance and she most recently managed international logistics and sales operations for Paulaner HP USA. Lisa’s attention to detail and process oriented approach contributes greatly to managing PeakView’s rapid growth.

Rachael Rennert

Account Executive & Mobility Specialist

Rachael comes to us with experience in various segments of the telecommunications industry. She began her telecom career as a research contractor for the Federal Communications Commission. After earning her MBA, Rachael moved to a managerial position in Access Cost Management for MCI (now Verizon). Rachael then moved into telecom equity research as an analyst for Gerard Klauer Mattison (now BMO Capital Markets), followed by a related role at Fitch Ratings, as an Associate Director, Corporate Finance, where she conducted corporate credit analysis on various companies in the telecommunications and technology sectors. Rachael's unique blend of telecom knowledge is a great asset to the PeakView team and our clients.

Jeff Johnson

Senior Security Consultant

With over 22 years in Information Technology & Security leadership roles, Mr. Johnson brings experience across a broad set of domains including Networking, Network Security, Cyber Defense, Identity & Access Management, Vulnerability & Threat Management, End-Point & Data Security, Cloud and Mobile Security. Most recently, he led the Information Security function at a Fortune 500 retailer, developing and executing against a board-sponsored $100M+ 5-year plan. He led a 70+ person team to build new and transform existing security services, then worked hand-in-hand with those resources to deploy solutions, develop security policies, management processes, and incident response plans to mitigate the risks of a successful data breach.

Stanton Smith

Director, Business Development

Stanton has extensive expertise in strategic pricing, operational reporting, and contract terms and conditions. He provides critical account support to meet our clients’ specialized needs. Stanton’s experience, combined with his ability to analyze and interpret data, equips clients with the information they need to make sound decisions. His knowledge of industry price-points across a myriad of products helps ensure PeakView’s ability to secure competitive pricing and terms for our clients.

Erich Fouse

Strategic Accounts Manager

Erich brings over 20 years of sales and enterprise customer support experience. His expertise spans multiple technologies, including UCaaS and CCaaS platforms, next generation security solutions, layer 2 and 3 network services, colocation, and cloud deployments. He skillfully adapts to the dynamic nature of technology, and adeptly provides support to our clients by understanding their business goals and aligning them with the appropriate technology to achieve optimal results.

Emily Panek

VP, Contact Center Solutions

Emily is a senior executive, consultant, and sales professional with over 20 years of experience managing and directing global, multi-site organizations. Her experience includes working with enterprise companies to strategize and implement best practices and technology solutions. Emily is passionate about how the right technology can revolutionize the way organizations personalize customer experiences to build trust and loyalty.

Emily has held leadership positions in the telecommunications, publishing, retail, healthcare, and BPO/contact center industries.

Dave Wardle

Senior Security Consultant

Dave brings to PeakView 25+ years in Information Technology & Security, with over 20 years of consulting in the Retail, High Tech, Service Provider, Finance and Hospitality sectors. His background is in large scale Networking, Network Security infrastructure, Data Center build and migration. Mr. Wardle has experience across the full IT infrastructure lifecycle, including: Conceptual Architecture, Product Evaluation, and Roadmapping, Program Management and Technical Team Leadership, Design, Engineering, hands-on Delivery, Operational Transition, Support, and Complex Troubleshooting.

Pete Kinkead

Senior Security Consultant

Pete has 18+ years in Information Technology & Security, with time spent equally in consulting and full-time management roles. Mr. Kinkead’s consulting experience brings the depth of technical solutions and business environments, while the management roles provide a deep understanding of the real challenges facing IT management. Mr. Kinkead’s background is in Networking and Network Security, but his experience spans the full IT infrastructure management, Help Desk, and Desktop support services. He’s delivered solutions at companies ranging from regional health care providers to international Fortune 50 financial and pharmaceutical clients, but his primary expertise is in retail, with 10 years of roles in retail IT.

Janie Kidd

Sales Support Specialist

Janie comes to PeakView after a highly successful 20-year career with AT&T. Her experience spans across technical, sales and sales support disciplines, as well as managing the engagement process from proposal to implementation. Additionally, her proven track record of supporting the unique demands of a diverse client base across small business, large enterprise and international customers, ensures that all details are covered and client satisfaction is achieved. PeakView is fortunate to have Janie on the team and welcomes the positive impact and value she brings to our clients and accounts executives.


With experts all over the country, our clients and solutions are not limited by geography.


Talkdesk and PeakView form Strategic Partnership to Provide Enterprise Cloud Contact Center Solutions

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PeakView and Talkdesk have entered into a strategic partnership which expands Talkdesk’s reach into enterprise markets and broadens PeakView’s portfolio of leading cloud contact center providers.

PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on cloud contact center solutions. PeakView’s expertise and experience ensures that clients will be able to make a well-informed and thoughtful decision in selecting cloud contact center solutions that improve efficiencies and customer engagement.

“Talkdesk’s innovative product set allows clients to implement the features they need to best support their customers. This partnership furthers our ability to provide high-quality choices to our clients, and we anticipate further growth and success as a result of this partnership,” said Adam Rennert, President and Co-Founder of PeakView.

Talkdesk powers customer interactions for more than 1,400 innovative enterprises around the world including IBM, Acxiom, Discovery Education and Peloton. Today’s customer service providers have grown frustrated by traditional on-premises and first-generation cloud systems that are too complex, siloed and rigid to keep pace with ever-evolving technologies and customer expectations. Talkdesk is easily adaptable to changing customer and contact center operational needs, resulting in increased productivity, customer satisfaction and cost saving. By combining enterprise performance with consumer-like ease of use, Talkdesk empowers companies to make customer experience their competitive advantage.

“We are very excited to have PeakView as a partner, bringing valuable industry knowledge and expertise to strengthen the Talkdesk offering,” said Talkdesk CEO, Tiago Paiva. “Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to set themselves apart from their competition. PeakView shares this customer-first philosophy of helping organizations optimize their customer service which makes for an ideal partnership with Talkdesk.”

About PeakView

PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Our mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at

Media Contacts:
Adam Rennert
(303 566-1982

Gavin Gustafson
(801) 560-0073


Teleopti and PeakView enable exceptional customer experiences with new partnership

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Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center.

PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. Teleopti WFM Cloud delivers a functionality-rich platform while seamlessly integrating with leading Cloud Contact Center solutions for workforce forecasting, scheduling and management that’s accurate and efficient. Jointly, they bring an unparalleled solution and remarkable customer experience opportunities to their customers.

“Teleopti’s Workforce Management solution is among the best in the industry. This partnership empowers us in our mission to provide superior solutions to our clients, especially in the Cloud Contact Center space. We look forward to continued, accelerated growth and success as a result of this partnership,” said Adam Rennert, President and Co-Founder of PeakView.

With the IT landscape transforming at lightning speed, contact centers must keep up to remain competitive. By leveraging cloud-based applications, unmatched efficiencies, flexibility and scalability are gained, as well as the richest features and the latest functionality. With this new partnership, customers will have more options to address their specific need, leveraging PeakView’s expertise in the Cloud Contact Center space and solution consulting.

“I couldn’t be more excited to partner with PeakView, they are undisputed Contact Center experts in the industry. Both Teleopti and PeakView are focused on helping organizations optimize their customer service delivery and both are well known for having the highest customer satisfaction in the industry,” said Rob Clarke, VP of North America Sales at Teleopti. “There couldn’t be a more perfect fit.”

Learn more at and