ATLANTA, OCT 2019 (GLOBE NEWSWIRE) — Jacada, Inc., provider of solutions designed to automate end-to-end customer service operations, is excited to announce a new partnership with PeakView, a leading cloud contact center company that supports large enterprises, including several Fortune 500 companies, as a Contact Center As a Service (CCaaS) technology solution provider and consulting firm. PeakView’s expertise and experience ensures that clients will be able to make a well-informed and thoughtful decision in selecting cloud contact center solutions that improve efficiencies and customer engagement. Combined with Jacada’s 30-year history in contact center automation, this partnership is a perfect fit to help contact center clients, along with their CCaaS vendor, transition to the cloud with best-in-class customer service robotic process automation (CSRPA) and employee guidance.
“Our clients are eager to implement customer-facing and employee-serving contact center automation that will drive efficiency and customer satisfaction. This new relationship with Jacada has already helped us bring automation innovation to thousands of agent desktops, and we anticipate continued growth in the years ahead,” said Adam Rennert, President and Co-Founder of PeakView.
Using AI and the #1 Platform for Human and Robot Collaboration, Jacada provides cloud contact centers end-to-end customer service automation solutions to expand a CCaaS offering with employee guidance, self-service, and assisted-service customer interactions.
“PeakView has their finger on the pulse of the cloud contact center industry and this strategic partnership will enable our joint customers to reduce customer effort and enhance the employee experience on their journey to the cloud,” adds Oren Shefler, VP of Sales Americas.
PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Its mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub.