Customer Experience (CX), continues to be one of the largest areas for improvement in any business. It is a critical investment for companies looking to service, retain and acquire clients. For the past three years, Peakview has seen an increase in demand for reliable, efficient solutions. We expect it to continue as clients move away from legacy platforms that don’t deliver an experience people demand and deserve.
It is “predicted that more than $1 trillion in IT spending will be directly or indirectly affected by the shift to cloud during the next five years and said that ‘cloud computing is one of the most disruptive forces of IT spending since the early days of the digital age.’ It’s less about whether you should move to the cloud, instead a question of when.” (CustomerThink.com)
This is the essence of why moving to the Cloud is so critical for companies looking to improve the CX. It’s all about:
- Fast resolution
- Expanded “channels” of Chat, Email, SMS, Self-Service and Social
- Decreased wait-times, one-call resolution, security and scalability.
If you are stuck in the past, relative to technology, and limited to your current contact center, give PeakView a call – let’s talk! Get ahead of the curve. Now is the time to focus on your CX.