PeakView and Bright Pattern have entered into a strategic partnership that expands Bright Pattern’s reach into enterprise markets and deepens PeakView’s portfolio of leading Cloud Contact Center providers. Bright Pattern provides a simple yet powerful cloud contact center solution that aims to revolutionize the way that fast, easy and feature rich omnichannel customer service is delivered. They invest heavily in research and development to bring unique innovations that empower mid- and enterprise-size businesses to deliver great customer experience across all communications and messaging channels, faster and easier than ever before.
“Our partnership with Bright Pattern will further enable us to provide top-tier Cloud Contact Center solutions to our clients. Their innovation within this fast-growing space has allowed for Bright Pattern to emerge as a leading visionary within the industry,” said Adam Rennert, President and Co-Founder of PeakView.
“We are thrilled to be partnering with PeakView to help them in their effort to consistently deliver superior customer service,” said Brian Hays, SVP of Global Sales at Bright Pattern. “PeakView has been able to build trust among top brands with a differentiated approach through due diligence, technology selection, contracting and pricing negotiation, and on-going management. By utilizing the Bright Pattern platform, PeakView will be able to take customer experience to the next level and digitally revolutionize customer communications.”
With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers a true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.