Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center.
PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. Teleopti WFM Cloud delivers a functionality-rich platform while seamlessly integrating with leading Cloud Contact Center solutions for workforce forecasting, scheduling and management that’s accurate and efficient. Jointly, they bring an unparalleled solution and remarkable customer experience opportunities to their customers.
“Teleopti’s Workforce Management solution is among the best in the industry. This partnership empowers us in our mission to provide superior solutions to our clients, especially in the Cloud Contact Center space. We look forward to continued, accelerated growth and success as a result of this partnership,” said Adam Rennert, President and Co-Founder of PeakView.
With the IT landscape transforming at lightning speed, contact centers must keep up to remain competitive. By leveraging cloud-based applications, unmatched efficiencies, flexibility and scalability are gained, as well as the richest features and the latest functionality. With this new partnership, customers will have more options to address their specific need, leveraging PeakView’s expertise in the Cloud Contact Center space and solution consulting.
“I couldn’t be more excited to partner with PeakView, they are undisputed Contact Center experts in the industry. Both Teleopti and PeakView are focused on helping organizations optimize their customer service delivery and both are well known for having the highest customer satisfaction in the industry,” said Rob Clarke, VP of North America Sales at Teleopti. “There couldn’t be a more perfect fit.”