Talkdesk and PeakView form Strategic Partnership to Provide Enterprise Cloud Contact Center Solutions

By February 14, 2019News & Events

PeakView and Talkdesk have entered into a strategic partnership which expands Talkdesk’s reach into enterprise markets and broadens PeakView’s portfolio of leading cloud contact center providers.

PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on cloud contact center solutions. PeakView’s expertise and experience ensures that clients will be able to make a well-informed and thoughtful decision in selecting cloud contact center solutions that improve efficiencies and customer engagement.

“Talkdesk’s innovative product set allows clients to implement the features they need to best support their customers. This partnership furthers our ability to provide high-quality choices to our clients, and we anticipate further growth and success as a result of this partnership,” said Adam Rennert, President and Co-Founder of PeakView.

Talkdesk powers customer interactions for more than 1,400 innovative enterprises around the world including IBM, Acxiom, Discovery Education and Peloton. Today’s customer service providers have grown frustrated by traditional on-premises and first-generation cloud systems that are too complex, siloed and rigid to keep pace with ever-evolving technologies and customer expectations. Talkdesk is easily adaptable to changing customer and contact center operational needs, resulting in increased productivity, customer satisfaction and cost saving. By combining enterprise performance with consumer-like ease of use, Talkdesk empowers companies to make customer experience their competitive advantage.

“We are very excited to have PeakView as a partner, bringing valuable industry knowledge and expertise to strengthen the Talkdesk offering,” said Talkdesk CEO, Tiago Paiva. “Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to set themselves apart from their competition. PeakView shares this customer-first philosophy of helping organizations optimize their customer service which makes for an ideal partnership with Talkdesk.”


About PeakView

PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Our mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.


Media Contacts:
Adam Rennert
arennert@peakviewco.com
(303 566-1982

Gavin Gustafson
gavin.gustafson@talkdesk.com
(801) 560-0073